Shipping Policy
We totally understand the eagerness and excitement to receive your purchased products, hence we try and make sure that you receive them as soon as possible. Well, who likes to wait?
We try and make sure that
Depending upon the location, the product is shipped to you in 7-15 workings days from our warehouse.
Free shipping is available on all products, subject to a minimum order value of Rs. 500/-
In spite of taking precautions, there may be certain hiccups to the otherwise smooth procedure.
In such a scenario, the company will ensure that communication of the delay or any applicable refund will be made in reasonable time to the customer.
For any such query/ complaint kindly email us on akeyaofficial@gmail.com
Or connect through whatsapp on 7021425515
Returns and Exchange Policy:
We do not provide return or exchange of products. Each product is carefully checked for its quality and then packed. Incase od Damage, we are extremely sorry for the damage/ defect of our product recieved by you due to various reasons for which we will make sure of immediate exchange/ replacement of your product. For any such query/ complaint kindly email us on akeyaofficial@gmail.com
Or connect through whatsapp on 7021425515
Within 48 hours of delivery time with a product picture and your order number for immediate action from our team. We will make sure to reach your query within 48 hours of the complaint raised.
INTERNATIONAL POLICY
We are so thrilled to announce that we are now shipping internationally. However, here are a few things that you should know before placing an international order.
Shipping charges for international orders will be calculated automatically at checkout.
All our international orders will be shipped within 15-20 working days, however the delivery for the same will be subject to the courier company and customs process of the respective country.
Customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the customer. Akeya Official has no control over these charges as customs policies vary from country to country.
We will only be accepting prepaid orders for our international customers.
We currently do not provide any returns or exchange services on our international orders.
For any such query/ complaint kindly email us on akeyaofficial@gmail.com
Or connect through whatsapp on 7021425515